Shipping policy

Shipping Policy — Her and Baby

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

During high-volume periods (sales, holidays, or new product launches), processing times may be slightly extended.

Shipping Times & Delivery Estimates

After processing, estimated delivery times are:

United States: 3–7 business days
Alaska & Hawaii: 5–10 business days
International Orders (if available): 7–21 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

We may offer free shipping promotions from time to time, which will be clearly displayed on the website when active.

Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear in the carrier system.

If you do not receive tracking information within 3 business days, please contact us.

Discreet & Secure Packaging

All orders are shipped in plain, secure packaging to ensure privacy and protection. There are no product descriptions or branding visible on the outside of the package.

Incorrect Shipping Information

It is the customer’s responsibility to ensure that all shipping details are correct at checkout.

Her and Baby is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately so we can attempt to update your order before it is shipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is in the possession of the shipping carrier. We are not responsible for lost, stolen, or delayed packages caused by the carrier.

However, if your package appears lost or significantly delayed, please contact us and we will assist in filing a claim or locating your shipment.

Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer may be responsible for additional shipping fees to resend the order.